Frequently Asked Questions

Frequently Asked Questions

Can You Send a Print Copy of The Novel Study To My Home Address?

Please keep in mind that if you purchase a novel study from our website you will only receive a digital file. However, we do have the option to buy print novel studies, so feel free to email us so we can discuss your order. All you have to do is give us the name of each novel study, and how many copies you would like to purchase, and we'll put together an invoice for your order. Please check out our pricing guide to learn more about the cost of our print novel studies. Please note that these prices are for purchasing multiple copies of a single novel study. If you wish to purchase print versions of more than one novel study (such as one Robinson Crusoe and one Treasure Island) the price is fixed at $14 for each novel study (plus shipping).

I Purchased a Novel Study From Your Website and Didn't Receive a Link To My File.

Please note that any purchases made using a school email address may result in your link being blocked by your school's spam filter. To avoid this problem we recommend using a personal email address to complete your purchase. If you have any problems downloading your file, feel free to contact us at info@reednovelstudies.org and we would be happy to send you a new copy of your file. If you ever delete or misplace your file in the future, you can use the same link to download your item up to five times.

I'm Having Problems Printing My File.

There could be several reasons your PDF won't print, such as printer limitations with complex files, issues with embedded fonts, or problems with the print driver.

We recommend taking one of the following steps to address your printing issue:

Option 1: Try a different device to print your file (computer, phone, tablet, etc).

Option 2: Try a different printer to print your file (or a combination of the two options).

Option 3: Use “Print as Image” Function (steps may vary slightly based on your software).

1. Open in Adobe Acrobat Reader.
2. Go to File > Print.
3. Click "Advanced" in the Print dialog.
4. Check "Print as Image" (set DPI to 300).
5. Click OK and try printing again.

Do Your Novel Studies Meet The Educational Requirements For My Country?

Our products meet the educational requirements taught throughout the United States, Canada, Australia, Ireland, New Zealand, the United Kingom and many other English speaking countries.

Can I Share Your Products With My Fellow Teachers/Educators?

Our novel studies are intended for a single classroom setting only, but we always appreciate word of mouth advertising! However, we ask that you do not post any of our products on the Internet, or any site that can be accessed by the public. However, feel free to continue using our products with every new school year.

Do You Have A Shopping Cart Option Available For Purchasing Multiple Products?

Absolutely! We have recently added a shopping cart option to our checkout process, so feel free to purchase as many novel studies as you wish.

What's Your Return Policy For Your Novel Studies (Print and Digital)?

Unfortunately we do not offer a return policy on any of the products sold on this website. This is largely due to the fact that we sell instant digital goods, as well as custom printed goods. However, if you have a problem with your order, please contact us at info@reednovelstudies.org and we'll do our best to resolve any issues you may have.

Will You Be Doing a Novel Study For 'Insert Book Title Here'?

We love to hear suggestions for which novel studies we should be providing to our customers in the future, so any suggestions you give us will be taken into consideration. We are especially grateful to teachers and educators who inform us about any new novels their school district will be adopting in the coming year.

I Found a Mistake In One Of Your Novel Studies!

Mistakes can happen from time to time, so if you find an error in one of our novel studies, we'd be happy to send you a new copy with the necessary corrections.

How Do I Know That Your Website Is Secure To Purchase Digital Goods?

Our website has been certified with an SSL Certificate by our website provider. This means that all purchases made on this website are safe and secure. We also use trusted third party payment processors like Stripe, Payhip and PayPal to complete each transaction on our website. You can learn more information on SSL Certification by clicking on the following article.

Are Your Novel Studies Written For a Religious Audience or a Secular Audience?

While Reed Novel Studies is proud to operate on Christian principles, all of our products are actually written for a secular market. However, several of our novel studies contain questions relating to religion due to their faith based plot-lines ('Robinson Crusoe', 'The Swiss Family Robinson', 'The Lion, The Witch and The Wardrobe', etc).

Can I Help You Build Your Website, Or Buy Advertising Space?

While we do appreciate the offers for help with our website, we are not looking to hire anyone to do any marketing, website design, graphics design, app design, or sell any advertising space in the near future. Any emails relating to these questions will be recognized as spam, and will not generally receive a response.